If you miss the boat:
There are times when people misjudge the traffic or get stuck in a traffic jam. If you can call us on 07773 369970 then we may be able to help you get to us in time, or we can advise you on how to rebook on to a different date and time.
If you wish to cancel or postpone your trip:
We understand sometimes life throws a spanner in the works!
If you can give us 48 hours’ notice of a cancellation, then we will offer you the full value of your tickets as a voucher with a 12-month expiry date.
We need more time if your party is for over 10 people because this could impact the viability of the trip going ahead, so please speak to us at least a week before travel if you have any concerns.
If you are unable to give us the advised amount of notice, and are unable to transfer your tickets to a friend or family member, we will then offer to exchange your ticket for a monetary voucher of the same value, which can be redeemed against any of our trips and is valid for one year.
Please call us on 07736 299653 or email bookings@orwelllady.co.uk and we will do our best to help you.
If we cancel your trip:
There are times when we may have to cancel a trip. This happens rarely but examples include bad weather or low numbers. Should that happen, we will offer you a full refund or the option to transfer your booking to another date.
