Privacy Policy


Our website address is:

Orwell Lady is a trading name of Orwell River Cruises Ltd who are registered in England & Wales. We are committed to protecting the privacy and security of your personal information. We take care to protect the privacy of our customers and users of our products and or services that communicate (online or offline) with us, in store, events, over the phone, through our mobile applications, websites and social media platforms.

We have therefore developed this privacy policy to inform you of the data we collect, what we do with your information, what we do to keep it secure as well as the rights and choices you have over your personal information.

Privacy Policy

This website is the property of Orwell River Cruises Ltd. We take the privacy of all visitors to this website very seriously and therefore set out in this policy our position regarding certain privacy matters.

This policy covers all data that is shared by a visitor with us whether directly viaĀ or via email. This data may include your first name and last name. email address, physical address, telephone number and method of payment.

This policy provides an explanation as to what happens to any personal data that you share with us, or that we collect from you either directly via this Website or via email.

Information we collect

In operating our Website we may collect and process the following data about you.

1.1 Details of your visits to our Website and the resources that you access including, but not limited to, traffic data, location data, weblog statistics and other communication data.

1.2 Information that you provide by filling in forms on our Website, such as when you make a booking for a river trip.

1.3 Information provided to us when you communicate with us for any reason.

Use of your information

The information that we collect and store relating to you is primarily used to enable us to meet our contractual commitments to you and make sure we are keeping you informed of what we are doing. In addition, we may use the information for the following purposes:

2.1 To provide you with the information requested from us relating to our services and to provide information on other products or events which we feel may be of interest to you if you have consented to receive such information.

2.2 To always meet our contractual commitments to you.

2.3 To notify you about any changes to our Website, such as improvements or service/product changes, that may affect what we offer.

2.4 If you are an existing customer, we may contact you with information about future events similar to those, which were the subject of a previous query or previous sale to you.

2.5 If you are a new customer, we will only contact you when you have provided consent and only by those means you provided consent for.

2.6 If you do not want us to use your data for ourselves you will have the opportunity to withhold your consent to this when you provide your details to us on the form on which we collect your data.

Storing your personal data:

3.1 Data that is provided to us is stored on our secure servers. We use to process payment and while we may store your payment details ( such as credit card number ), they are encrypted and we do not have access to them

3.2 The transmission of information via the Internet is not completely secure and whilst we make every effort and take precautions to ensure we have everything in place to maximise the security of our website and email we cannot guarantee the security of data sent to us electronically and the transmission of such data is entirely at your own risk.

Disclosing your information

4.1 Where applicable, we may disclose your personal information to our boat skippers should this assist in their safe running of any trip and in meeting our contractual commitment.

4.2 Where we sell any or all of our business and/or our assets to a third party.

4.3 Where we are legally required to disclose your information.

Third party links

You might find links to third party websites on our Website. These websites should have their own privacy policies, which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.

Access to information

The Data Protection Act 1998 gives you the right to access the information that we hold about you. Should you wish to receive details that we hold about you please contact us using the contact details below.

Contacting us

We welcome any queries, comments or requests you may have regarding this policy. Please do not hesitate to contact us at